IBM RECRUITING DRIVE FOR FRESHER:ANY GRADUATE

IBM is hiring fresher for Technical support Associate through walk in interview... Excellent opportunity to start your carrier...check for more details...

Company Name: IBM

Company website: http://www.ibm.com/

Company Profile: International Business Machines Corporation (commonly referred to as IBM) is an American multinational technology and consulting corporation, with headquarters in Armonk, New York. IBM manufactures and markets computer hardware, middle ware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers tonano technology.

Job Category: BPO/KPO

Job Designation: Associate/Senior Associate

Job Description: You will be involved in solving technical query & Trouble shooting. Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature. Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.Assist in End to End Problem, Change and Incident Management.Should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers. Should possess proven knowledgedge of operating systems like Windows.Proven communication Skills to be able to effectively communicate with customers over Phone / email.

Required Qualification: Any Degree

Required Experience: 0 years 

Salary: Best in Industry

Job Location: Hyderabad

Contact No: 04066956000

Contact Person : Ms.Padmaja

Interview Date: 24.08..2016 to 27.08.2016

Interview Location: IBM India Pvt. Ltd,Survey No 64, APIIC Software Layout, Raheja IT Park, Phase 2, Madhapur, Hyderabad, Telangana 500081

Apply mode: Offline