TRIGENT SOFTWARE WALK-IN DRIVE 2017 | B.E/B.TECH/ANY DEGREE-2014/2015/2016 BATCH | BANGALORE

Trigent Software Scheduled walk-in drive for 2014,2015 & 2016 Batch graduates.The detailed eligibility and application process are given in below...

Company Name:Trigent Software

Company website:http://www.trigent.com/

Company Profile:

Trigent is an early pioneer in IT outsourcing and the offshore software development business. For nearly 20 years we have helped hundreds of customers balance their cost-performance parameters for IT projects via sustainable, long term relationships with Trigent. Our hybrid engagement model is designed to leverage the best of US and India so that our customers are the ultimate beneficiaries. Our track record speaks of our success;having developed more than 100 products many of which are deployed in record time in both large and small companies. We work with the same care and diligence to make each of our engagement a success, one at a time, small or large.

Job Category:Software

Job Designation:L1 Support Engineer

Job Description:

• Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.
• Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
• Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.
• Technologist constantly upgrades his technical, process and soft skills to achieve the client and internal quality scores with CSAT scores, resolution on call and customer service scores.
• Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement.
• Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention.

Interview Rounds:-

• Group Discussion (GD)
• Face to Face Technical Round.
• Voice and Accent Round (V&A)

Required Qualification:B.E/B.Tech/Any Degree

Required Experience:Freshers

Salary:Best in industry

Job Location:Bangalore, Hyderabad, Chennai, Noida, Delhi, Gurgaon, Mumbai, Pune, and Kolkata

Interview Date:6 March 2017 to 17 March 2017

Interview Time:9.00 AM

Interview Location:
Trigent Software Ltd.
#49, 2nd Floor, East wing,
Khanija Bhavan, Race Course Road,
Bangalore
Apply mode:Offline




Note:

• Interested and eligible candidates attend the walk-in drive in following venue on 6 March to 17 March 2017(Monday to Friday)
• Employee need to work in rotational shifts- 24×7 Support, shifts based on roster. This means role requires working in US / Night shifts and weekends and on national holidays.
• Shift duration : 10 Hours (9 hours of work + 1 hour of break)
• We follow 5 day work a week, however weekend off may not always be on Saturday &
• Sundays and may fall on other week days based on roster.