IBM WALK-IN DRIVE FOR TECHNICAL SUPPORT ASSOCIATE| B.E./B.TECH /ANY DEGREE |LAST DATE:20.03.2017

IBM Walk-in drive scheduled for role of Technical Support Associate. The Detailed eligibility Criteria and application process are given below.

Company Name:IBM

Company website:https://www.ibm.com/in-en

Company Profile:

IBM is a global technology and innovation company present in India since 1992. It is the largest technology and consulting employer in the world, with approximately 380,000 employees serving clients in 170 countries. In this new era of Cognitive Business, IBM is helping to reshape industries as diverse as healthcare, retail, banking, travel, manufacturing, and many more, by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things. We are changing how we create. How we collaborate. How we analyze. How we engage. IBM is a leader in this global transformation.

Job Category:Software

Job Designation:Technical Support Associate

Job Description:

• Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. 
• The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
• Remote Infrastructure support delivery
• Perform problem cause analysis
• Resolve routine customer problem
• Ability to Identify Opportunity & Implement Process Improvements
• Ability to meet a set of defined account agent productivity measurements

Recruitment Process:

• Initial screening and assessment of communication skills (In Person)
• Voice & Accent assessment (Telephonic or In-Person)
• Technical Interview (Telephonic or In-Person)

Eligibility Criteria

• Any Graduates (10+2+3) Post Graduates, Diploma Holders (10+2+3)
• 2016 Pass outs (with no backlogs)
• No Percentage cut off

Mandatory Skills

• Strong computer skills
• Excellent customer service orientation
• Neutral accent

Required Qualification:B.E/B.Tech/Any Degree

Required Experience:Fresher

Salary:Best in industry

Job Location:Hyderabad

Interview Date:20 March 2017

Interview Time:(Reporting Time 8:30 am - 10:00am)

Interview Location:

KPR Institute of Engineering and Technology,
Coimbatore

Apply mode:Online

Register Link:Click here...





Note:
All interested and eligible candidates can apply this position by the following link as soon as possible.