CAPGEMINI FRESHERS RECRUITMENT | L1 SUPPORT – SERVICE DESK | BANGALORE

Capgemini Recruitment for role of L1 Support – Service Desk for Entry Level graduates.The detailed eligibility and application process are given in below.

Company Name:Capgemini

Company website: http://www.capgemini.com

Company Profile:

Capgemini in India is over 50,000 people strong across 9 cities (Mumbai, Delhi, Bangalore, Hyderabad, Pune, Kolkata and Chennai - Trichy and Salem). A pioneer in the IT industry, Capgemini has over 45 years of global expertise collaborating with leading corporations and now brings the Consulting, Technology and Outsourcing experience to India. With dedicated teams to service the local markets, Capgemini has strong domain experience to assist clients across the Government and Public Sector, Energy and Utilities, Manufacturing, Telecom and Financial Services sectors and help them advance in their respective industries. About Capgemini Group: With almost 145,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2014 global revenues of EUR10.573 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business Experience TM, and draws on Rightshore 00AE, its worldwide delivery model. Learn more about us at www. capgemini. com.Rightshore 0AE is a trademark belonging to Capgemini At Capgemini, we live and breathe the philosophy of our brand slogan 2013 "People matter, Results count". We believe that this people centric approach to technology is what differentiates us from our competition. It places people at the heart of our success, and demonstrates our belief in their ability to deliver quality. We promise to deliver quality to clients while adhering to our seven values - Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty and Fun. Capgemini is committed to equality of opportunity and dignity at work for all, irrespective of caste, religion, race, color, creed, ethnic or national origins, gender, marital status, sexuality, disability, class or age. Disability assistance/adjustments may be provided in your work area.

Job Category:IT-Software

Job Designation: L1 Support – Service Desk

Job Description:

• Keeps the knowledge base updated and optimized, so that the Service Desk analysts are able to work effectively.
• Ensures knowledge is created, authenticated and approved in accordance with the knowledge management process
• Regular reporting of the knowledge management tool
• Supporting Service Desk agents by ensuring quality and trainings
• Ensures high quality of available knowledge, in terms of consistency and technical merit at the same time assure that the available knowledge is fully understandable for all stakeholders – end users, the Service Desk analysts, and support team members.
• Manages the knowledge validation process and update the knowledge base on regular basis. Knowledge Manager provides vast knowledge to the Service Desk and help in developing the knowledge on the Service Desk by identifying required training areas.
• Active support in knowledge transfers, maintaining process documentation including work instructions and procedures, maintaining knowledge sharing web-sites like Talent or
• Capgemini Wiki; active support of the knowledge transfer process, for knowledge being shifted to the Service Desk
• Support to designing and reengineering processes on Service Desks
• Prepare weekly\bi-weekly process updates overview
• Manages the content of end user facing tools (e.g. Talent, Knowledge base)

Required Qualification:Any Degree

Required Experience:Freshers

Salary:Best in industry

Job Location:Bangalore

Apply mode:Online

Apply Link:Click here to apply...





Note:All interested and eligible candidates can apply online by the following link.